Changes to event FAQ

Discussion in 'Help Archive' started by -Mir85-, May 7, 2016.

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  1. -Mir85-

    -Mir85- Living Forum Legend

    Hi :)

    When there is a significant and important change to an event FAQ (like the change in the baha wonder stable FAQ just now), is it possible to announce it in a new post? Not everyone reads all the posts in general issues like I do, and I don't think we should have to constantly refresh the FAQs to see if anything changed :(
     
  2. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello -Mir85-,

    We sure have done this in the past, but not all the time. For example, if we are the ones making a mistake in an event FAQ rewards for example, and we notice it before the event begins, it will be corrected - the edit time can be seen at the bottom of the post, and all the FAQs state that the info can change. If a major change is edited after the announcement, common for all language teams, like drops not being given from workshops, for example, it will be officially announced as it is very important for everyone to prepare for the event. Unfortunately, this is not always possible, like now, when the situation seems pretty difficult - when changes are communicated from higher up the chain, all language forums have the green light to post official announcements, at the same time. In this case, the Team is not available for clarifying the situation, and to me is not 100% sure where the error is - as after some research it appears that some language forums have included the basic wonder stables as possible rewards, despite not being mentioned in game, while others have not. I appreciate your understanding on this matter, as it is already a stressful situation, and we do understand your point of view as well.
    Best regards,
    teddy.bear
     
    farmlily3 likes this.
  3. -Mir85-

    -Mir85- Living Forum Legend

    Thank you :)

    I am sure you'll understand that to us it doesn't make a difference what the reason for the change was. Whether it is an official change or not, the end result is the same. I know many are annoyed when the FAQ is edited without notice, and it just seems so unnecessary and avoidable to me. I realize you have guidelines to follow, but maybe something could still be done? I would be grateful if you would at least consider it (at some other less stressfull time of course).

    I hope the problems are quickly sorted out and wish you all a good weekend :)
     
    farmlily3 likes this.
  4. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    Hello -Mir85-,

    If I would tell you that something will be done, I would lie, because I cannot realistically believe this, I am sorry :( This would cause way too much tension and misunderstanding between communities, so we will definitely not have the green light for posting such official announcements. We will try to add new posts in the FAQs instead, when needed - hopefully this will help!

    Thank you for your understanding on this matter. Of course we understand your position in this case, and as you may have noticed in the past, we won't have a problem apologising for our mistakes, I've admitted more than once loud and clear when something was my fault :oops: so that's not really the problem.

    I wish you a wonderful weekend as well.
    Best regards,
    teddy.bear
     
    farmlily3 likes this.
  5. -Mir85-

    -Mir85- Living Forum Legend

    That would be wonderful :D Sorry for the misunderstanding, I didn't mean to imply the need for an official announcement, just a new post that tells us something changed. In the FAQ is a perfect place!

    I know you don't have a problem with admitting the mistakes, and I can understand very well that they happen from time to time, there are lots and lots of details to get right.

    Thank you so much, I really appreciate it! :)
     
    BlackCaviar likes this.
  6. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    You are most welcome, and thank you once again for your understanding :)

    Best regards,
    teddy.bear
     
  7. -Mir85-

    -Mir85- Living Forum Legend

    No, thank you!

    And please close before I think of something else :p
     
    BlackCaviar likes this.
  8. teddy.bear

    teddy.bear Board Administrator Team Farmerama EN

    :D Closing thread as requested. Have a wonderful weekend!

    Best regards,
    teddy.bear
     
    bearbabe and -Mir85- like this.
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